FAQ’S

How do I place an order?

To place an order, simply browse our collection of bows, select your favorite items, add them to your cart, and proceed to checkout. You'll need to provide shipping information and choose a payment method.

Can I modify or cancel my order after placing it?

Order modifications or cancellations are only possible within 1 hour of placing the order. After this window, the order enters processing and cannot be changed. Contact us immediately at support@bouncybow.com if you need to modify your order.

How will I know if my order is confirmed?

You will receive an order confirmation email immediately after successful payment. This email contains your order number and details. Please check your spam folder if you don't see it in your inbox.

Where do you deliver?

We currently deliver to all major cities and towns across India. We do not offer international shipping at this time.

How long will delivery take?

Standard delivery takes 5-7 business days. Express delivery is available for 2-4 business days. Delivery times start after order processing (1-2 business days).

Do you offer free shipping?

Yes! We offer free standard shipping on all orders above ₹999. For orders below this amount, shipping charges are calculated based on your location and displayed at checkout.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your package on our website or the courier's website.

What is your return policy?

We accept returns only for damaged or incorrect products. Returns must be initiated within 48 hours of delivery. A product opening video is required for all return requests.

Why do you require an opening video?

The opening video serves as proof of the product's condition upon arrival. It helps us verify damage or incorrect items and expedites the return process. The video should show the unopened package, opening process, and the product condition clearly.

How long do refunds take?

Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to your original payment method.

Are your bows handmade?

Yes! All our bows are carefully handmade with attention to detail and quality materials. Each bow is unique and crafted with love.

How should I care for my bow?

Store bows in a dry place away from direct sunlight. For cleaning, gently wipe with a soft cloth. Avoid getting them wet or using harsh chemicals.

What if the color looks different in person?

Colors may vary slightly due to different monitor settings and lighting conditions. We strive to represent colors accurately, but subtle variations may occur.

How do I create an account?

Click "Sign Up" at the top of the website, enter your email and create a password. You can also create an account during checkout.

What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, and various digital wallets. All payments are processed securely through trusted payment gateways.

Is my payment information secure?

Yes, we use SSL encryption and PCI-DSS compliant payment gateways. We do not store your complete payment details on our servers.